On the heels of my experience streaming the Trail Blazers' first game, Turner Sports announced the release of NBA League Pass Mobile, an Apple iPhone and Google Android app giving users streaming access to more than 40 live games per week.  It will also provide scores of other games as well as up-to-date statistics.  At $39.99, it's expensive compared to your typical mobile app, but with over 40 games a week for the entire 2009-2010 season, it may be worth it to the big time basketball fan. This is yet another example of the demand for video to be delivered anytime, anywhere.  "It's important for us to get our content in front of as many fans as possible," said Bryan Perez, senior vice president of NBA Digital, in Ryan Lawler's coverage of the announcement over at Contentinople.  We feel the same way, Bryan!

Speaking of streaming, the Trail Blazer game on Friday night vs. the San Antonio Spurs will be the second online streaming opportunity.  I will definitely be tuning in, especially after a very unique customer support experience.  Click through to read about it.

The day after the first game, I was attempting to access the stream online, since when I purchased I was assured I'd be able to for the next 24 hours.  The stream was down, however, so I emailed RayV customer support and was informed I'd be answered the next business day.  That doesn't quite cut it when you only have 24 hours of access, though!  Next, I brought up their Live Chat support, but my "approximated wait time" was 89 minutes!  Really?  Well, I had other things to do, so I left the window open and checked it periodically.  About 89 minutes later (they sure can estimate, I'll give them that), a representative finally sent me a message and answered my questions. (Yes, they were having problems with the POR-HOU stream.  No, they didn't know when it would be accessible.  Yes, I'd be granted access if it became available after the 24-hour period was closed).  Satisfied, I went back to my business.  About four hours later, I checked again to see if the stream was up.  It wasn't, but I noticed the chat window was still open.  Out of curiosity, I asked the support person if they were still there.  They were!   Unbelievable.

I also emailed the Trail Blazers to provide them with the mixed review of my streaming experience.   Not only did the team respond and thank me the next day, but I received a refund, the next streaming game for free, and two tickets to an upcoming game!  That is some great customer service.  Kudos to the Trail Blazers for listening to their fans and actively seeking feedback.

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